News

In 2022, the Kaukauna Utilities (KU) Commission approved a water system study to be conducted by CBS Squared, Inc (CBS²). With a local office in Appleton, CBS² is a civil engineering and architectural firm that provides a full range of professional services for public and private sector clients throughout the Midwest. The purpose of the […]

This month’s bill inserts include: Rate Summary Sheet This month’s bill messages include: The bills you receive from November to April will not reflect sales tax to comply with Wisconsin State Law. Attention Kaukauna Utilities Water Customers: October 16, 2023, water rates increased by 35.76%. Your current bill is pro-rated based on the number of […]

Kaukauna, WI – On October 18, 2023, the U.S. Department of Energy (DOE) selected Kaukauna Utilities (KU) to receive $3 million that will further KU’s tradition of delivering affordable, clean energy to the communities that it serves. The funds will help KU to enhance electric system reliability and resiliency and upgrade infrastructure while maintaining cost effective rates for […]

This month’s bill inserts include: PSC Bill of Rights This month’s bill messages include: Budget Billing Recalculation – If you are a budget plan customer, please note the new budget amount beginning with this bill. The budget amount was calculated based on an average of your last twelve monthly bills and your latest balance. If […]

Join us for our Customer and Community Appreciation Event on Thursday, October 5th from 4:00pm – 6:00pm at Hydro Park. As your local utility, we are proud to serve the community with dependable electricity, personalized assistance, and local decision making. Help celebrate our decades of service with a customer and community appreciation event! Event will […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, September 18, 2023.  The flushing will be done during daylight hours from 7:00 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

This month’s bill inserts include: Kaukauna Public Library Fall Newsletter Information for Budget Payment Plan Customers Public Notice to All KU Customers – Water Rate Increase This month’s bill messages include: Kaukauna Utilities will begin residential semi-annual hydrant flushing on Monday, September 18, 2023. Flushing will take about 3 weeks to complete. If you notice […]

Please see the following – Public Notice to all Customers of the Kaukauna Utilities – included as an insert with your upcoming bill. This notice is in regard to the Kaukauna Utilities application with the Public Service Commission of Wisconsin (PSCW) to increase water rates.

This month’s bill messages include: Attention City of Kaukauna customers – The storm water rate has increased effective August 1, 2023. Your current bill is pro-rated based on the old rate of $9.75/Equivalent Runoff Unit (ERU) on impervious surfaces to $9.80/ERU. If you have any questions, please call our customer service line at 920-462-0234. Are […]

We are looking for feedback from our customers! Please take our survey to let us know how we are doing in multiple categories – communications, providing services, power restoration, overall satisfaction, and more. Here at KU, we value customer service. We go the extra mile to provide friendly local service. Your feedback is greatly appreciated! […]