News

This month’s bill inserts include: PSC Bill of Rights This month’s bill messages include: Budget Billing Recalculation – If you are a budget plan customer, please note the new budget amount beginning with this bill. The budget amount was calculated based on an average of your last twelve monthly bills and your latest balance. If […]

Join us for our Customer and Community Appreciation Event on Thursday, October 5th from 4:00pm – 6:00pm at Hydro Park. As your local utility, we are proud to serve the community with dependable electricity, personalized assistance, and local decision making. Help celebrate our decades of service with a customer and community appreciation event! Event will […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, September 18, 2023.  The flushing will be done during daylight hours from 7:00 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

This month’s bill inserts include: Kaukauna Public Library Fall Newsletter Information for Budget Payment Plan Customers Public Notice to All KU Customers – Water Rate Increase This month’s bill messages include: Kaukauna Utilities will begin residential semi-annual hydrant flushing on Monday, September 18, 2023. Flushing will take about 3 weeks to complete. If you notice […]

Please see the following – Public Notice to all Customers of the Kaukauna Utilities – included as an insert with your upcoming bill. This notice is in regard to the Kaukauna Utilities application with the Public Service Commission of Wisconsin (PSCW) to increase water rates.

This month’s bill messages include: Attention City of Kaukauna customers – The storm water rate has increased effective August 1, 2023. Your current bill is pro-rated based on the old rate of $9.75/Equivalent Runoff Unit (ERU) on impervious surfaces to $9.80/ERU. If you have any questions, please call our customer service line at 920-462-0234. Are […]

We are looking for feedback from our customers! Please take our survey to let us know how we are doing in multiple categories – communications, providing services, power restoration, overall satisfaction, and more. Here at KU, we value customer service. We go the extra mile to provide friendly local service. Your feedback is greatly appreciated! […]

This month’s bill messages include: Are you prepared? Occasionally, utility services may be interrupted by unanticipated events such as storms. Sign up to receive text alerts about power outages at your service address on our website, KaukaunaUtilities.com/Outages. Having a storm emergency kit is also beneficial. It should include candles, matches, working flashlight, battery powered radio, […]

This month’s bill messages include: Are you prepared? Occasionally, utility services may be interrupted by unanticipated events such as storms. A storm emergency kit should include candles, matches, working flashlight, battery powered radio, spare batteries, first-aid kit, water, and non-perishable snacks. Kaukauna Utilities has been experiencing a high volume of calls regarding failed payments from […]

Kaukauna Utilities has been experiencing a high volume of calls regarding failed payments from customers using online bill pay through their bank’s website. If you’ve experienced this issue, or to avoid any future issues, please enter the account number exactly as shown on this bill, including the dash.   Feel free to contact us if […]