News

Stay Connected and Simplify Your Payments with Us! At Kaukauna Utilities (KU), safety and customer service are our top priorities. We recently sent out a direct mail piece encouraging all customers to take two important actions: Update Your Contact Information: Ensure we can reach you quickly during emergencies or outages. Sign Up for our Pre-Authorized […]

Kaukauna Utilities (KU) is proud to announce that it has been awarded a $1 million grant from the Public Service Commission of Wisconsin (PSCW) to support its Geothermal Solar Heating, Ventilation, and Air Conditioning (HVAC) Project. This grant, part of the Energy Innovation Grant Program, represents a significant investment in advancing clean energy solutions and […]

In order to serve customers better, Kaukauna Utilities is conducting a residential survey to gather insights on overall satisfaction with the local utility. Kaukauna Utilities customers may receive an email in May asking for their feedback about the quality of customer service the utility provides. The utility is collaborating with its wholesale power supplier, WPPI […]

Hey there, budding artists and safety enthusiasts! Ready to showcase your creativity while learning about electrical safety? May is all about sparking awareness, and we want YOU to join in on the fun with our Electrical Safety Coloring Contest! Deadline for entry is June 10th. Winners will be awarded $25 Chamber Bucks and a KU swag […]

This month’s insert includes: Electrical Safety Coloring Contest Kaukauna Library Summer Programs This month’s messages include: Sales tax is charged on the electric portion of residential utility bills from May 1 through October 31. You will see sales tax reflected on this bill. Also, if you are a City of Kaukauna sewer customer, Seasonal Sewer […]

Kaukauna Utilities (KU) has earned the American Public Power Association’s Safety Award of Excellence for safe operating practices in 2023. The utility earned Diamond Status in the category for utilities with 60,000 to 109,999 worker-hours of annual worker exposure. Last year, KU had yet another year of zero lost time injuries. “We are thrilled to […]

Amidst the challenges posed by the recent winter storm, area Public Power utilities rallied together. We extend our deepest gratitude to our mutual aid partners who helped during this challenging time, tirelessly working alongside our team to rebuild power lines and restore power to our customers. Thanks for being there when we needed you the […]

Get Comfortable with Smart Thermostats Unlock cost savings with a smart thermostat—take advantage of a limited-time rebate! There are two purchasing options available for Kaukauna Utilities customers. Purchase your smart thermostat directly from the Focus on Energy marketplace and receive an instant discount (varies) PLUS an additional $25 bill credit from KU. Or purchase your […]

This month’s bill inserts include: Residential Bill of Rights Tree Trimming/Electrical Code This month’s bill messages include: MyAccount – Kaukauna Utilities has received an increased number of calls from customers falling victim to mail theft. Help protect yourself with paperless billing! Paperless billing also helps to reduce clutter piles and saves trees! Enroll in paperless […]

The Kaukauna Utilities Water Department will begin residential semi-annual hydrant flushing on Monday, April 8, 2024. The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes. If […]