News

Kaukauna Utilities has been experiencing a high volume of calls regarding failed payments from customers using online bill pay through their bank’s website. If you’ve experienced this issue, or to avoid any future issues, please enter the account number exactly as shown on this bill, including the dash.   Feel free to contact us if […]

Kaukauna Utilities (KU) has earned a Diamond Level Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service. Of the 2,006 municipal utilities nationwide, only 130 hold this diamond level status. Of those 130, KU is one of nine municipal utilities in Wisconsin to hold the […]

This month’s bill inserts include: Tree Trim/Electric Code Kaukauna Public Library – Summer Events This month’s bill messages include: Sales tax is charged on the electric portion of residential utility bills from May 1 through October 31. You will see sales tax reflected on this bill. Also, if you are a City of Kaukauna sewer […]

This month’s bill inserts include: Drinking Water Week Coloring Contest Focus on FREE Energy Savings This month’s bill messages include: Reduce clutter piles and save trees with paperless billing! Did you know it takes 2-4 minutes to write a check and prepare a bill payment for mailing? Sign up for Autopay to save valuable time […]

Enter our Coloring Contest Taking place May 7th-13th, Drinking Water Week is a celebration recognizing the vital role water plays in everyday life. This year, we encourage customers to recognize and honor the critical work that our KU water professionals accomplish around the clock to deliver quality tap water. Water conservation means using our limited […]

The Kaukauna Utilities Water Department will begin residential semi-annual flushing on Monday, April 10, 2023.  The flushing will be done during daylight hours from 7:30 a.m. to 3:00 p.m.  The flushing will take approximately three (3) weeks to complete. Kaukauna Utilities customers are advised to check for discoloration prior to washing any clothes.  If employees […]

We all deserve a helping hand! Help with your utility bill is within easy reach. Contact us today to learn more. The moratorium on residential service disconnection ends April 15th each year. Customers with a past due balance are encouraged to contact Kaukauna Utilities Customer Service Department for payment arrangements. We understand customers have unique […]

Kaukauna Utilities, along with the City of Kaukauna, will hold their annual Electronics Recycling Event on Saturday, April 22, 2023 from 8:00-11:00am at the Kaukauna Utilities Warehouse (300 Island Street, Kaukauna) – enter from Elm St. See the event flyer for details on this year’s event. Event questions? Call 920.955.3760. FREE TO RECYCLE ELECTRONICS Please remove batteries […]

This month’s bill inserts include: Bill Pay Assistance Available This month’s bill messages include: Kaukauna Utilities, along with the City of Kaukauna, will hold their annual Electronics Recycling Event on Saturday, April 22, 2023, from 8:00 – 11:00 am at Kaukauna Utilities Warehouse (300 Island Street, Kaukauna). Entrance is off of Elm Street. Please visit […]

Due to the winter storm, the Kaukauna Utilities front office will be closed Thursday, February 23rd, 2023. Other payment options include: 24/7 automated credit or debit card payments – call Paymentus @ 1-877-360-3485 (no fees) MyAccount online – www.myaccount.kaukaunautilities.com/ (no fees) Mail check or money order to: Kaukauna Utilities, PO Box 1777, Kaukauna, WI 54130 […]